โจ Xq’s Returns & Refunds
(aka: The Fine Print, But Who Says It Can’t Be Cute)
๐ซ Returns
Because our products are medicalโgrade and meant for your face, we canโt take returns โ opened or unopened โ unless:
- We messed up, or
- The manufacturer clearly did something totally weird.
If a return is approved, the item must be unused, untouched, unbothered, and still in its original packaging.
๐ธ Refunds
Once your return lands back at XQ HQ and passes inspection, weโll email you with the verdict.
Approved?
Your refund is returned to your original payment method. Processing time depends on your bankโs mood.
โณ Missing Refund?
Before panicking:
- Reโcheck your bank account.
- Ask your card company โ sometimes they move slower than a Monday morning.
- Check with your bank โ refunds can take a minute to post.
Still nothing?
Email us at help@xq-vip.com, and weโll investigate.
๐ฅ Sale Items
Sale & Clearance items are final sale โ no refunds, no exceptions, no hard feelings.
๐ Exchanges
We only exchange items that arrive defective or damaged.
Email help@xq-vip.com for a Return Authorization (RA), and weโll get you sorted.
๐ฆ Shipping Returns
If your return is approved, weโll send you a prepaid return label (usually by email). Easy.
โ Need Help?
Weโre here for you.
Email help@xq-vip.com with any questions about returns or refunds.