Shipping policy

🚚 Xq Shipping Policy

We keep it simple, fast, and drama‑free. Here’s how your goodies leave Xq HQ and make their way to you:

📦 In‑Stock Shipping Schedule

All in‑stock, non–temperature‑sensitive products ship Monday–Friday (excluding federal holidays). Temperature‑sensitive items ship Monday–Thursday unless you request otherwise — we can accommodate, just ask.

🎁 Free Shipping Details

Free Shipping goes out via USPS Ground Advantage or UPS Ground Select (approx. 5–6 days), even if your order contains temperature‑sensitive items. If you want extra speed or extra chill, upgrades are available.

🔥 Hot Weather Advisory

Summer heat is no joke. If temps are high — or you’re just extra protective of your products — we strongly recommend upgrading your shipping speed and adding package protection or cold‑pack options.

⏳ Backorders

Backordered items are always labeled on the product page and will delay your full order. If you want your in‑stock items sooner, feel free to place separate orders.

⚡ Processing Times

In‑stock items typically ship within 1–2 business days after payment clears.

🇺🇸 U.S.‑Based Shipping

All orders ship from within the USA — meaning no customs delays, no tariffs, no international chaos. Just fast, clean delivery.